Add to the blog at CPSI 2009
I want to welcome anyone at the conference to post their own thoughts and insights as they move througout the conference. It’s going to be a jam packed and exciting week.
Gearing up for the CPSI 2009 conference
The team is sitting here at the Sheraton Ferncroft. Close to 100 leaders and program facilitators have arrived. They are getting ready for the 200+ additional conference attendees from 26 countries to arrive over the next two days. These leaders have been preparing for months to inspire and guide participants through a range of creative problem solving activities and experiences that will inspire, spark new ways of thinking and prepare them for being champions of Creative Problem Solving in their professional and personal lives. Being my first CPSI conference, I am looking forward to meeting everyone and learning how different people open up for acquiring new knowledge and perspectives. I welcome others to share their thoughts.
Sarah Miller Caldicott is leading a preconference session and preparing to speak to the entire conference on Sunday as she uncovers her insights into how her grand granduncle, Thomas Edison, innovated like he did.
What the heck is a Sip-see? - by Jonathan Vehar
“What the heck is a Sip-see?” It’s a question many of us who are long-time attendees at CPSI (pronounced Sip-see) asked once. And it was a question that made a huge difference.
I attended my first Creative Problem Solving Institute when I was wrapping up my graduate degree in creativity and innovation. And like most near graduates, I was confident that I knew all there was to know about creativity. Ah, if only I could say that I wasn’t arrogant AND ignorant. I was (fortunately, now I’m perfect J. As if!)!
Since there’s always way more to learn, year after year I keep returning to CPSI in order to teach, but mainly to learn more about creative thinking tools and techniques, problem-solving methodologies, and how it affects innovation. Many of the New & Improved-ers attend regularly for the same reason. Again, and again.
This year, Janeen Whalen will be leading a multi-day course on coaching. Bob Eckert, Newell Eaton and I will be leading a multi-day course on Leading Innovation in a difficult economy. Gerard Puccio will be leading a certification course on the FourSight Breakthrough Thinker profile. And others from our crew as well as many other great thinkers and leaders like Dean Kamen (inventor of the Segway and other very cool things), Sarah Miller Caldicott (Thomas Edison’s great grandniece), Keith Sawyer (author of “Group Genius: The Creative Power of Collaboration.”), and so many more.
The range of offerings on creativity is vast, as it should be. It’s a mix of people from business, academia, not-for-profit, government, researchers, free-thinkers and “whackos.” This combination is invigorating, thought-stimulating, and creates a culture of creative thinking that is inimitable - and more fun than a lake full of Jell-O. That’s why I return every year. As my friend Gregg Fraley (another creative genius and leader) put it so well, “I’m not getting paid to say so, in fact, I’m paying them…I can only tell you that there’s a reason why 200 professional practitioners, volunteers, people at the top of the consulting heap, pay their own way, and work for free at CPSI…[They teach] the 500 odd participants Creative Problem Solving…because most of them owe their careers to what they learned at CPSI (and they go to keep learning). I know I do.” Me too! Read his full blog entry at: www.greggfraley.com/blog
But don’t take Gregg’s word for it, or mine. Here are some other people talking it up:
- Amy Basic http://segami2.blogspot.com
- Renee Callahan Hopkins http://www.innosight.com/blog/
- Missy Carvin http://filedundermissylaneous.blogspot.com
- Whitney Ferre’ www.creativelyfit.wordpress.com
- Pablo Munoz http://innovationblogsite.typepad.com/newandimprovedinnovation/
- Maggie Dugan http://maternal-dementia.com
My first CPSI, when I walked in thinking I knew it all was a bit disconcerting. At first, I walked around listening and talking to people, and as I did I was thinking, “they don’t know anything about creativity!” Finally, after a couple days of it, I realized that it was I who didn’t know anything about creativity. I’ve learned a lot in my practice, research and 20-plus CPSI events, and there’s still so much more to learn. And more fun to be had!
So I hope you’ll join me at CPSI from June 21-24, 2009, in the Boston, MA, area. Find out more at: http://www.cpsiconference.com/
Not my Problem - by Maggie Dugan
She stands expectantly at the kitchen island. “I’m thirsty,” she says, regressing by at least three years using her baby voice. I tell Buddy-roo how I’m sorry to hear about it, cuz geez, I’ve been thirsty before and I know how uncomfortable that can be.
“But I’m really thirsty,” she says it again, adding a whine. I tell her it sounds like a serious problem she’s got on her hands.
“Yeah,” she answers, waiting for me to offer her a drink. But I don’t.
When somebody tells you their problem, it can feel like they’ve tossed a bowling ball in your lap. There’s a weight to it, an expectation that by telling you, they’ve somehow handed it off, and you’ll do some thinking on it and put things right. Some people are better than others at deflecting this. (I also know people who have radars so ill-attuned that it doesn’t even occur to them to step in and offer a solution.) Most mothers, I would argue, given our instinctive and learned propensity to be of help, may go too far in the let-me-fix-it-for-you department.
This is what I’m trying to avoid.
A problem, simply stated, is just a complaint. But if you phrase it as an open-ended question, its nature changes immediately. It becomes a quest for solutions, or request for help. I think it’s a more productive way to look at problems, and a more responsible way to invite other people to help you solve them.
Anybody who’s been in one of my workshops or meetings has heard me say this: “How might you put that in the form of a question?” Short-pants and Buddy-roo have heard it ad nauseam, too, and yet – as this thirst incident demonstrates – they still need reminders.
“What’s the question you mean to ask me?” I say to Buddy-roo. A look of recognition on her face, it all comes back to her now. “May I have some apple juice… please?” (At least she adds the magic word without being prompted.)

I’d like to take credit for this little nugget of wisdom, but I can’t. It’s something I picked up while attending CPSI, the Creative Problem Solving Institute, a conference about creativity.
Until I went to CPSI, I thought of creativity as something uncontrollable, some unbridled spark that comes or doesn’t come, related to an innate, natural talent. What I learned at CPSI is that everyone is, in some way, creative – and that we can be creative on command if necessary, by using a creative process to enhance or disrupt habitual thinking. CPSI was my introduction to deliberate creativity.
If this is all sounding a bit like an advertisement for CPSI, well, it is. Today is a CPSI blog party and I’ve joined a few colleagues to help get the word out about the conference, coming up in Boston, on June 21-24. Check out what other CPSI friends and fans are saying:
New & Improved
Segami
Gregg Fraley
Innosight
Filed Under Missylaneous
The Artist Within
Pablo Muños Román
I attended my first CPSI twenty years ago – and for many years it was an event I wouldn’t think of missing. Now, with school-aged kids, it’s harder to manage the trip to the states every June. So unfortunately, I won’t be at CPSI this year. (I did get to go to CREA, a European spin-off of CPSI, in April.) But here’s a really good reason to consider signing up for CPSI in June: if you go, you’ll get to see De-facto!
I’ve learned a lot from going to CPSI, but one of the most powerful take-aways, for me, was this idea of re-phrasing problems as questions. Instead of “I’m thirsty,” it’s “how might I get a drink?” Instead of “I don’t have any work,” it becomes “how might I find new jobs?” or “how to get more work from current clients?” or “how might I enjoy the newly-found free time I have as a result of having less work?” What ends up happening is that you realize there are a number of questions embedded in any given problem, and answering one of them that you hadn’t thought about before might actually solve the damn thing.
Of all the crappy wisdom I try to shove down my daughters’ throats, I hope that this is one thing they’ll remember. Well, and then there’s always this, phrased – of course – as a question: in what ways might you be sure to wear clean underwear just in case you’re in an accident and you end up at the hospital?
Blog: Maternal Dementia - http://maternal-dementia.com/
Design Thinking for Better Innovation - by Helene Cahen
Design Thinking is best defined as applying the principles and mind-sets used by designers and architects, in other fields that require innovation. Non-designers can learn to use and apply the mind-sets and process to those challenges that require innovation. Design Thinking presents a creative problem solving approach that is somewhat similar to CPS, but focuses on areas that CPS does not fully articulate given its origin in the design world. In the past couple of years, I have integrated design thinking not only into my consulting business practice (I do training and facilitation around innovation) but also as a different way of thinking. Here are the three mind-sets that have made the deepest impact for me.
Being human-centered
My background is in Marketing Research. While consumer needs have always been important to me when working on new product related projects, the human-centered principle takes this idea much further and requires me to remember all those people that may be affected by the changes throughout the process, whether I am working on a product, a service, a training program or for a non-profit. The mind-set of being human-centered with a focus on empathy has impacted the way I work on projects. I now start with an observation and/or interview phase first. When facilitating creative projects, I suggest that the participants learn more about the product or service in an experiential way in addition to the traditional secondary research, talk to customers or users and observe people. For instance, if the project is about a consumer product, participants may watch people using a product; if the project is related to manufacturing, participants may visit a plant, observe how the products are made and talk to the employees; if the project is a non profit project, participants may talk to the customers or spend time observing at the place where the services are delivered. In my personal life, while writing my master project, which focused on design thinking, I interviewed designers and scholars, and then created a Google group with experts, scholars and people interested in the topic, where many conversations helped me articulate my project.
Visual Thinking
This is perhaps the most challenging concept for me since words are my most natural way of expressing myself. Despite extensive studies in business and creativity, I used very little in the way of incorporating visuals and visual thinking. Very few of my peers or mentors have been using visuals in their presentation. In addition, I had to overcome my personal belief that since I cannot draw any better than a five year-old, I should not use visuals to communicate with others, or even when I was thinking for myself. Arnheim, a Harvard professor in Psychology of Art explains that drawings serve as an “aid in the process of working solutions to a problem” (Visual Thinking p.129). In the past few years I have been challenging myself to use visuals and drawings in my presentations, to use mind mapping for taking notes or organizing my thoughts, and to encourage people to draw in my training or facilitation sessions. I found out that drawing is a powerful problem-solving tool and it has helped me find solutions that I had in my mind but was not able to put in words. For instance when I draw a model for integrating Design Thinking and CPS, it became obvious to me that Design Thinking is a more open model than the traditional circular CPS model, and that the combined model needed to look open to the outside influences.
Adopting a prototyping attitude
This again requires a mind-shift, as the prototyping attitude compels you to ask yourself: how to create a small version of the solution to try and evaluate it quickly and cheaply? Tom Kelley said “prototyping is problem solving…. What counts is moving the ball forward, achieving part of the goal” (Art of innovation, p. 103). A prototyping attitude means that when I am facilitating a group and we are developing solutions, we start making fast prototypes (by fast I mean done in 10 minutes) which help tremendously with narrowing down options, getting group buy-in and equally important, selling to management. In a creative session I facilitated recently, I had the group representing their different solutions using play-doh and it really helped the group to get specific about their feasibility discussion. A prototyping attitude also means trying solutions in the real world on a very small scale to get feedback, while saving time and money. When one of my clients was considering opening a new business in San Francisco, I encouraged him to try a small scale project first, using his current structure and an informal partnership agreement, rather than creating a partnership venture that would involve legal costs and capital investment.
For me Design Thinking is a perfect complement to CPS, as it brings more attention to an external focus based on the principles of being human-centered, adds visual thinking and prototyping as a complement to words, and helps with the action portion of CPS by offering an outcome that is easier to sell because it is tested prototype(s), rather than a solution on paper.
How to integrate visual thinking in your practice or your organization? How to find new ways to prototype projects on a very small scale?
Looking for an Un-Conference? Try CPSI - by Renee Hopkins Callahan
Yesterday I attended a conference on innovation that I would describe as an Official Business type of conference — three days, trade show, well-known speakers, well-plotted session tracks. While there I chatted with a woman I have known for six years, a woman who chaired one of those well-plotted tracks, about a very different event — the Creative Problem Solving Institute (CPSI). My friend is a versatile and creative corporate innovator who is also leading a session at CPSI this year. CPSI is the place where she honed her creative skills and learned the approach to creative-skills training, as well as the leadership skills, that have seen her through a 25-plus-years career at a Fortune 500 company.
I first encountered CPSI in 2003, falling happily into what I called then the two-step dance of divergence to convergence and back again. I was blogging then too, and you can read my CPSI posts here. I haven’t been to every CPSI since then, but I can unequivocally say that CPSI offers a mind-opening experience and the opportunity to pick up creative-thinking and leadership skills that will serve not just your career but your life. Who wouldn’t benefit from being able to focus in on a specific problem statement, explore a dozen analogically based idea-generation techniques, learn tools for evaluating choices? So when asked to participate in this blog party for CPSI, which this year is being held in my current hometown of Boston, I readily accepted. I wholeheartedly recommend CPSI experience. CPSI is the un-conference, a place to open your mind and tend to its inner workings, rather than stuffing it full of information.
CPSI, aka “cip SEE”, the Undiscovered TED - by Gregg Fraley
I am a huge fan of TED. I’ve never been in person but have watched countless inspirational video’s. TED is amazing, and, TED is a puppy, a youngster, compared to CPSI. CPSI is the Creative Problem Solving Institute and it’s the longest running creativity conference in the world, 55 years. If you think you know creativity, think again, and get your…self…to CPSI. It’s coming up in June (21st - 24th in Boston) so still time to register and attend.
They have featured keynote speakers like Dean Kamen (inventor) and Sarah Miller Caldicott (author and grand daughter of Thomas Edison), but the real power of CPSI is in the cross-pollination that occurs between participants and leaders. It’s hard to say if you learn more in the courses or over beers. Did I mention it’s also a lot of fun?……
Read full article here: http://www.greggfraley.com/blog/
The CPSI Blogging Team
Over the years, CPSI has played an important role in the development and inspiration for innovation and creativity consultants and professionals within companies for years. Some have attended the conference for decades, others have seen the impact in just one year of learning Creative Problem Solving in an environment that is filled with new ideas and people who understand the power of a process that yields solutions to all types of situations.
We asked those who have attended the conference over the years to join us and tell others the value of attending the conference. The following blog postings will tell their stories. Please follow the links to their sites as well - you can learn about what they are doing to support those looking to innovate and create opportunities in today’s world.
Creativity Myths - Interview with Keith Sawyer
I want to thank our colleagues at www.ideaconnection.com and Vern Burkhardt, the interviewer, for allowing us to co-post the following interview with Keith Sawyer, one of the keynote speakers at the Creative Problem Solving Institute in June.
Interview with Keith Sawyer, Author of “Explaining Creativity” & “Group Genius”
“To explain creativity we need an action theory, a theory that explains how the process of doing a work results in the product.” Creativity is fundamentally a social and collaborative activity. Keith Sawyer also says “Scientific creativity and business innovation are even more deeply social and collaborative than…artistic creativity.”
Vern Burkhardt (VB): When did you become interested in explaining creativity, and what attracted you to this topic?
Keith Sawyer: I’ve been a musician since a young age. I started with classical piano training at the age of ten, and got to a fairly high level by high school. But when I joined the high school jazz band at the age of 16, I discovered to my surprise that I didn’t know how to play at all! I had to learn piano all over again – this time, by ear, by listening to what the other musicians were doing. Jazz is a collaborative, improvised art form, and I’m just fascinated by how it works.
So when I started graduate school in psychology, I naturally sought out Mike Csikszentmihalyi and learned everything I could about the psychology of creativity.
VB: You say defining creativity may be one of the most difficult tasks facing the social sciences. Would you describe the “sociocultural” approach that you use to explain the many facets of creativity?
Keith Sawyer: Creativity is very elusive. Scientists always start by getting clear about their definitions and concepts. Psychologists need to be able to measure variables in the laboratory to be able to use their statistical methodologies. Creativity has always been resistant to this approach, in part because we all carry so much cultural baggage around the term “creativity.” The mythical views that we have about creativity and genius are almost impossible to reconcile with the scientific method.
But when we focus on real-world examples of creativity and innovation, it keeps us grounded and helps us avoid being swayed by myths. My colleagues and I have combined a variety of methods to home in on creativity – including biographical studies of famous creators, interview studies with successful creators, laboratory studies of the mental building blocks associated with creative behavior, and even anthropological studies of creativity in non-Western cultures. This interdisciplinary approach is absolutely essential if we want to fully explain creativity.
VB: Socioculturalists define creativity as resulting in a novel product that attains some level of social recognition. Would you explain why creativity doesn’t exist unless it is appropriate to some domain of human activity?
Keith Sawyer: This definition is universally held by all psychologists who study creativity, and there are always two criteria for creativity. It has to be original, and it has to be appropriate in some context of human endeavor. We need the second criterion to exclude a wide range of behaviors and products that might seem to be creative but really aren’t – crackpots and eccentrics, the inventors who come up with a perpetual motion machine, which we know can’t exist in nature.
A clothing iron with spikes in its face isn’t appropriate because it would destroy the clothes as you attempt to iron them. The Dadaists created just such an iron – although it was not appropriate to the context of housework, it was appropriate to the artworld context of that time. Appropriateness is always defined relative to some group of individuals engaged in a shared human endeavor such as artists or scientists.
VB: You identify a number of creativity myths prevalent in Europe and America – beliefs about creativity that are inaccurate or misleading. Such as creativity comes in a sudden burst of insight and spontaneous inspiration, children are more creative than adults, creativity is the expression of a person’s inner spirit, creativity is a form of therapeutic self-discovery, many creative works go unrecognized in the creator’s time, and creativity is the same as originality. Do you think understanding and debunking these and the other creativity myths you identify will enable more people to realize they can be creative?
Keith Sawyer: Absolutely! The creativity myths are not just wrong, they’re dangerous because they make us all believe we have no hope of being creative. If we’re not playful and childlike, if we’re not a bit schizophrenic or depressed or alcoholic, if we’re not always having flashes of brilliant insight, then we don’t seem to fit the mythical image of the creator.
The good news is that these beliefs aren’t true. Successful creators are stable, happy people; after all, being creative is just about the most fulfilling activity a person can engage in.
VB: You say “Creative ability involves both hemispheres (of the brain) equally.” Does it surprise you that myths still persist in our culture, such as creativity is related to the right brain, creativity is an inherited trait, and mental illness and creativity are linked?
Keith Sawyer: I’m not surprised because these myths come directly from a deep-rooted feature of U.S. culture – its strong individualism. And that’s not going away anytime soon. It’s in our books and our movies – the rugged individualist, rejecting convention, fighting against the stifling powers that want things to always stay the same. We celebrate the outsider who crashes the party and turns out to be smarter than everyone in the room. Many of us hold to new-age style beliefs about creativity – that it’s a pure expression of the inner spirit of a unique individual, and the uniqueness of each individual is a core part of individualist cultures.
In my book I talk about cultures that are not individualist – they’re usually called “collectivist.” And people in those cultures hold very different beliefs about creativity and about the artist.
The bottom line is that the myths we hold about creativity are based in our broader cultural beliefs and attitudes. But the mission of scientific inquiry is to get to the bigger truths, whether or not they align with our cherished cultural beliefs.
VB: In explaining creativity you say “our contemporary Western conception of the artist as an inspired, solitary genius originated only in the early 1800s.” What explains the persistence of this myth – which has often led to artists feeling the need to be eccentric, to talk about the inner meaning of their art works, and to develop a unique style of painting?
Keith Sawyer: Conceptions of creativity are different in other cultures, and they also differ quite a bit across historical time.
Prior to the romantic period of the early 1800s, even our own cultures had a very different set of beliefs about creativity. Much of this was focused on inspiration by God, or becoming closer to the divine. Imitation of nature, God’s creation, was highly valued – unlike today, where imitation is equated with a lack of creativity. Artists were thought of as skilled craftsmen, something like a silversmith or a blacksmith – respected to be sure, but not exalted as expressing the pure inner spirit of the human experience. That came with the romantic period, when combined with America’s frontier culture.
VB: Will this individualist concept of creativity soon disappear given that many of the most visible forms of creativity in our culture are known to be collaborative? Examples include movies, television programs, music videos, recorded music, software programs, and videogames?
Keith Sawyer: In my book I contrast the romanticist conception of the artist with the rationalist conception. And the art world moved away from romanticist notions in a big way in the 1960s, with pop art imitating commercial art, with Andy Warhol saying “I want to be a machine.” The rest of society hated it, largely because these artists were challenging their deeply held cultural beliefs about creativity. I think today the art world is coming to more of a synthesis of romanticist and rationalist conceptions.
The art world has embraced collaboration. Of course, the most important and influential creative works are those that are generated by the “creative industries” of movies, music, software, videogames, TV, and book publishing. A recent Organization for Economic Co-operation and Development report found that over eleven percent of the U.S. Gross Domestic Product is due to the creative industries. And every one of these products results from a deeply collaborative process.
For us to maintain our myths about creativity, we really have to put blinders on and focus on fine art painting and poetry, two of the few remaining creative outlets that aren’t unavoidably collaborative. But even those art forms are collaborative; artists build on what others do, and poets are often heavily edited by colleagues and friends.
VB: You say creativity is not a scientific concept but rather a culturally and historically specific idea that changes from one country to another, and from one century to another. Have you any speculations about how the perception of creativity will change in the coming decades ,given the pace of technology change we will experience – Web 2.0 and globalization being a portent of the future?
Keith Sawyer: In the last five years we’ve heard a lot about “collective intelligence” and “Web 2.0” and how it represents an emergent form of group creativity. I agree with a lot of that.
My own research shows that creativity, more often than not, emerges from interactions of lots of people who come together in “collaborative webs.” This has been true throughout history; but now, the Internet makes the process happen so much faster. In the 19th century you had to write letters, and travel long distances to meet a colleague. Today you can do it before lunch, using a series of emails or blog postings.
VB: Many creativity researchers believe creativity involves problem finding as well as problem solving. You say “Problem finding is a bigger part of our conception of creativity today than it’s ever been.” Would you explain?
Keith Sawyer: Problem finding is a term that was coined back in the 1960s to contrast with problem solving – solving a known problem often requires creativity. The most radical innovations always come from asking a totally new kind of question, or formulating the problem in a surprising new way.
The phrase you’re quoting refers to a comment I made about the art world. The art world today valorizes originality, artists who pose new kinds of visual questions. Imagine a young artist today who painted just like Cezanne, but even better – a brilliant Cezanne-style painter. That person would not get anywhere in an art career, because he’s good at answering a known question – how to paint like Cezanne, but better.
VB: You say “If the group has to find a new problem, it’s better if they don’t share the same background and expertise; if the group has to solve a known problem, it’s better if they share more similar expertise.” Why is this?
Keith Sawyer: I’m talking about the difference between solving a known problem, and more complex situations where you don’t even know what the problem is, nor how to formulate it. When solving a known problem, efficiency is more essential than creativity, and homogenous groups are more efficient. When you need a totally new way to formulate the problem, then you need insight and creativity, and diverse groups have been shown to be more creative.
VB: Do you agree with M. Yuasa’s assertion in 1974, which you reference in Explaining Creativity, that a country is the world’s creative center if the proportion of scientific output from that country is at least 25% of the world’s. He also said the creative center shifted from Italy (about 1540 – 1610) to England (1660 – 1730), to France (1770 – 1830), to Germany (1810 – 1920) and finally to USA beginning about 1920. Is it likely that the creative center will soon shift to another country, such as China which has fifty percent – twenty-six million – of its university students enrolled in engineering, science, medicine and agro programs? If so, what might be some of the implications for U.S.’s creativity and innovation?
Keith Sawyer: I don’t agree that’s the only way to measure where the creative center is, but it’s certainly relevant. There’s an important article in the January/February issue of Foreign Affairs by Anne-Marie Slaughter arguing that the U.S. will remain the creative center for many years to come, because we are more networked than other countries – internally, and networked to other countries as well. That’s consistent with my theory of “collaborative webs”, and my argument that innovation emerges from these webs.
It’s not just about science and engineering; that’s Dan Pink’s argument in A Whole New Mind and I largely agree with him. China, or any other country, will need more than simply math and science graduates to become a creative leader. However, I’m pretty sure that leaders in China know that and are trying to become more innovative.
VB: You say that writing creatively, such as poems and novels, is hard work, conscious and directed, and a collaborative and socially embedded activity. What do you mean by a “socially embedded activity”?
Keith Sawyer: That means that you’re always connected to others, even when you’re alone. You’re reading what others have written. You’re corresponding via email. And, what’s less obvious is that your mind itself – the very way that you think – has embedded in it the whole history of all of your previous social encounters. Creative insights are based in that history, and, in fact, they require that social history.
VB: What is Chicago-style improvision in the theatre?
Keith Sawyer: It’s performing on stage without a script, usually resulting in short five-minute sketches. Some groups in recent decades have started emphasizing “long form” improvisation, where the ensemble performs for thirty to sixty minutes, completely improvised. I call it “Chicago style” because it was created in Chicago in the mid 1950s by The Compass Players, and in 1959 by the Second City Theatre.
VB: In 1992 and 1993 you were the pianist for Off-Off-Campus, an improvisional comedy group in Chicago. What were some of the highlights of being a part of this performance activity, and did the actors ever get into a flow state while improvising – into “groupmind”? If so, what was it like?
Keith Sawyer: That was a lot of fun! I also performed for several other groups all around Chicago. Most groups use only a pianist for music, because the music has to be improvised to follow what the actors are doing – and that’s almost impossible for a whole band to do.
I was most likely to join the actors in “group flow” in the improvisational bits that emphasized music, like the “Musical Audition” where the setup was that the actors were playing aspiring singers, auditioning for a musical. The audience shouted out the name of the musical, the role they were auditioning for, the name of the song, and the genre; then I and the actor had to improvise it all from scratch.
VB: Was audience energy, reaction or response the reason that some nights the performance of the comedy group was less successful than other nights – or was it usually due to the actors not being at their best?
Keith Sawyer: That’s always hard to say. The actors I worked with were very consistent and professional, and it was rare that they bombed completely…however, it’s hard to get the energy going when the theater is half empty, I’d have to say.
VB: Were you ever tempted to change roles and become one of the acting cast – or did you?
Keith Sawyer: That’s a good question! No, I never did…I’ve done all sorts of improv acting and exercises in workshops and in rehearsals, but never felt the urge to become an actor. I love playing piano and that’s my source of creative flow.
VB: You say “By explaining performance, we can ultimately better explain all creativity.” Would you elaborate?
Keith Sawyer: Most creativity researchers have studied what I call “product creativity” because the creative process results in a product at the end: a painting, a musical score, a product that you’re selling.
Performance creativity doesn’t result in a product. Unless of course you’re producing a musical album or a movie, but those are relatively recent technologies. Performance creativity has existed in all cultures since the beginning of humankind. But in spite of that difference, I believe that studying performance gives us a unique window into the creative process more generally – because in performance, the process is the product, and then we can get great insights into the creative process in all fields.
VB: You say many creative insights result from analogy, and that research in this area promises to add to our understanding of creativity. What are some of the questions yet to be studied?
Keith Sawyer: This is too complex to answer fully in this interview. We don’t have a very good understanding of exactly what happens in the subconcious mind when you take time off from a problem – what we call “incubation”. That often comes just before you experience that “Aha” moment.
Although my own research has helped us understand what happens in effective creative groups, our understanding is still just developing and we need more studies of creative group processes, using close analyses of the interactional dynamics of the groups.
VB: The Nobel Prize for science can only be given to three scientists at a time, and you observe that this is due to, and reinforces, the obsolete 19th-century view of science as solitary work rather than collaborative. What will it take to change this idea, to break down these inaccurate creativity myths?
Keith Sawyer: These myths are very deep-rooted in certain cultures – cultures that are particularly individualistic, like the United States. The more a person learns about the real processes of creativity in real working creators, the more these myths tend to fade away. Artists themselves know the myths aren’t true, even though some of them try to leverage the myths to create a marketable myth that will help sell their work.
The Nobel Prize is a slightly different story, that’s a historical explanation in that it was more possible to do revolutionary science 100 years ago, but today it’s just not possible at all.
VB: You distinguish between creativity and innovation in business, saying “Innovation involves both the creation of a new idea, and the implementation, dissemination, and adoption of that idea by an organization.” Must a creative idea be turned into a product and marketed before it can be considered an innovation?
Keith Sawyer: Yes, in my view. Of course, I also say that innovative companies have many failed products; so I realize that I’m saying the failed products are not “innovation” even though they are essential to the overall process of innovation.
VB: You say that research on organizational innovation began to focus on work teams, which are the source of most business innovations, only as recently as the 1990s. And you say that many of the researchers have compared successful, innovative teams to improvisational jazz groups. What still needs to be studied about the creativity and improvisation of work teams?
Keith Sawyer: What we need are more interaction analyses of groups in action.
VB: You say the best manager has “an almost Zen-like ability to control without controlling” – and the ability to “create an environment in which free collaborative improvisation can flourish.” Who are some successful business managers who exhibit these traits?
Keith Sawyer: Being able to judge this is almost impossible unless you’re deeply involved with the organization. You can’t know this from the media or from case studies. I’ve seen such managers but through consulting arrangements where I’m not at liberty to name them.
VB: You advise that the sociocultural approach to creativity reveals problems with most creativity training programs. Does this mean that if we want to be creative we should simply focus on becoming experts in our chosen domains, work hard, as well as learn the skills necessary to work collaboratively?
Keith Sawyer: Yes, I recommend those in my book. The best advice for how to be more creative is going to be different in every creative domain, so I recommend working with a mentor creator. However, there are some general principles that can help all people become more creative.
I’m writing a new book right now that will bring all the research together to provide concrete practical advice for the aspiring creator.
(VB): You advise that we need to watch out when reading creativity advice books because many perpetuate the creativity myths, such as creativity is fun, is a burst of inspiration, is an innate individual trait, and is the rejection of convention. Can you recommend any creativity books that do not perpetuate these myths?
Keith Sawyer: I mentioned that I’m currently writing a book; it’ll be just such a book. There’s a huge market need.
There really aren’t any creativity advice books that are based on scientific research. Some of them are better than others, some of them are mostly helpful and not all that harmful, but there aren’t really any that I can endorse – although the best one I’ve read recently is called Creativity Today by Igor Byttebier and Ramon Vullings. It’s published by BIS Publishers in Amsterdam, and probably pretty hard to find.
VB: In Explaining Creativity you include references to about 534 articles and books. Including ten of your publications. From this large reading list if you were to recommend five or six as must reads to assist in explaining creativity, what would they be?
Keith Sawyer: I recommend one list of books on www.explainingcreativity.com, and another one at www.groupgenius.net.
VB: Are you working on any research projects about creativity and innovation that will result in publication of articles or books within the next year or two?
Keith Sawyer: Thank you for that question! I’ve referred a couple of times to the new book I’m writing, which is going to be a practical advice book for anyone that wants to become more creative. That book is still probably almost two years off – look for it in late 2010, or just keep checking my blog.
I’m also writing a book about creativity and learning, with the working title The Schools of the Future. The premise is that schools today were designed during the industrial age, and we haven’t updated our schools to align with the knowledge and innovation age that we’re in today.
In addition to my creativity research, I work in a field called “the learning sciences” that is using basic psychological research to better understand what kind of classrooms result in learning that supports creative behavior.
VB: Do you have any final comments or words of advice to our readers about how they can become more creative?
Keith Sawyer: There’s no silver bullet, no simple way to become more creative. It takes effort, dedication, and hard work.
That’s why the most creative people are always the ones who love what they’re doing – they get into that “flow” state. Even when they’re doing the parts of their work that the rest of us would consider boring – they love even the boring stuff. Creative chefs that love chopping vegetables. Creative artists who love mixing paints. Creative writers who love reading through 50-page drafts with a red marker, carefully crafting each sentence to read just a little bit better.
Find something you love, be ready to pay your dues and work hard, and then you’re ready to make a creative contribution!
Innovate Like Edison - Interview with Sara Miller Caldicott
I want to thank our colleagues at www.ideaconnection.com and Alice Bumgardner, the interviewer, for allowing us to co-post the following interview with Sarah Miller Caldicott, one of the keynote speakers at the Creative Problem Solving Institute in June.
How One of America’s Top Innovators Did It
A conversation with Sarah Miller Caldicott, author of “Innovate Like Edison: The Five-Step System for Breakthrough Business Success.”
Sarah Miller Caldicott may be the great grandniece of Thomas Edison, but she relied on more than simply family anecdotes to write her book, Innovate Like Edison. She delved into all things Edison with Dr. Paul Israel, the director of the Edison Papers at Rutgers University, who presides over an archive 5 million pages deep.
She also drew from her own repository of knowledge, having worked as a business leader for 20 years in Fortune 500 and entrepreneurial businesses.
Alice Bumgarner (AB): What is the most exciting innovation Edison developed? What factors made it so exciting?
Sarah Miller Caldicott: Everyone expects me to say the incandescent light bulb. But to me, one of the most exciting innovations was the storage battery.
Of course, Edison invented the incandescent electric light in 1879, which led to building an infrastructure so people could use electricity in their homes and businesses. But this same man also invented what you’d use instead of the grid, which would be a battery. This was new; it was a disruptive concept.
There were batteries in his day that powered lights that lit up the streets at night. But they were large, and they leaked acids that could burn your skin or put holes in your clothes. Edison said, this is just not good.
It took him five years of experiments – over 50,000 experiments – to come up with a nickel and iron battery the size of a thermos that you could carry around. Compare that to the two years it took to develop and begin commercializing the light bulb. It was a very challenging manufacturing process, let alone engineering process.
People said, “It’s impossible.” Five years later, though, the Model Ts were powered with Edison batteries.
AB: What is the most difficult problem Edison and his team had to solve?
Sarah Miller Caldicott: Figuring out how to create incandescence for the light bulb. “Incandescence” means burning at a high level but not being consumed, like fake logs in a fireplace. So you have to find a system that can resist high heat and give light at the same time. Wow, that’s a tough problem.
In creating the filament, Edison and his teams went through over 150 different compounds to find the right combination of ingredients to create a long-burning filament. Once again, people thought it was impossible to create incandescence. No one had thought about a filament before.
AB: When teams are working on a problem or developing a product, and they hit a barrier, what did Edison recommend?
Sarah Miller Caldicott: If Edison was trying and trying and not coming up with new insight, he would stop working and go to a different project. His teams would do the same thing. Or he might take a walk or read. By doing that, he refreshed his thought patterns and could come back to the problem later having created new neural pathways.
AB: What were some of the obstacles that prevent teams from creating innovative products, in Edison’s opinion?
Sarah Miller Caldicott: Lack of perspectives. Edison believed the best way to create was to have diverse perspectives that could be brought to bear on problems. It wasn’t like he only hired chemists who sat behind a chemistry bench. He had multi-disciplinary teams for everything. The incandescent light bulb benefited from this, because it’s actually five inventions in one.
AB: What, if any, problem solving or creativity tools did Edison use?
Sarah Miller Caldicott: What intrigued me when I started studying Edison was, what techniques is he using to come up all these robust ideas? He’s manufacturing stuff and marketing stuff, but he still keeps asking questions. How does he keep figuring out the questions to ask? How does he know what to look at next, to see into the future and see what’s possible?
The answer is, he used whole-brain thinking techniques. It wasn’t even a concept back then. But he did realize there were different parts of the thinking process – there was a data-oriented part and another part that was about the big picture, patterns, concepts and linkages. So he used tactics to bring those two ways of thinking together.
For example, he worked with analogies. He’d compare disparate things that were like each other, to make connections. He might think, “OK, I’m learning about electricity, and I don’t know much about that. But I know a lot about telegraphy. So how is electricity like telegraphy?”
AB: What innovation methodologies, theories, and training did Edison give his team?
Sarah Miller Caldicott: Edison formally trained his employees, especially his lab employees, in how to experiment and document outcomes, because that was at the heart of everything. Even in manufacturing, they were experimenting on the line. He was not the plant manager who said, you have eight hours to fulfill a certain number of orders. Working in flow and being able to look at problems creatively was very important to him, and he made all his people do that.
AB: Did Edison’s innovations come from inside the company, or did he ever pull from outside sources or consultants?
Sarah Miller Caldicott: Only in a handful of occasions in his long career did he bring in an outside party, because he wanted to maintain confidentiality. And remember, he’s the guy who invented R&D. He felt that there weren’t that many scientists in world who operated at the level he did. So typically, you’d be looking for his input, not the other way around!
But if he were alive today, he’d probably be doing this in certain instances – crowdsourcing and things like IdeaConnection.com. He’d recognize the power of the web.
AB: Are you familiar with virtual collaborative innovation communities and networks (such as IdeaConnection.com) that bring together experts, facilitators, and product developers for confidential collaborative creation?
Sarah Miller Caldicott: I’ve heard of it, but I haven’t used it.
AB: What sorts of things did Edison read to stay current with innovative ideas?
Sarah Miller Caldicott: Edison liked to read widely, because he felt it allowed him to see more patterns. He read Greek philosophers, the classics – loved Shakespeare – and science fiction, particularly Jules Verne. Edison felt scientific publications were important to read, so he’d have these things mailed to him.
He had a 10,000-volume library at his West Orange facility. It was one of the top five libraries in the world. And he encouraged his employees to read. He was a believer in the power of knowledge through books.
AB: Any other thoughts you’d like to share about innovation?
Sarah Miller Caldicott: In Edison’s organizations everyone was responsible for innovation, even manufacturing employee, because they were called to solve problems on the line, even if it was their first day. Today, we don’t think of everyone in an organization as innovators. We tend to think R&D or engineering will handle it. So we shunt off the innovative thinking.
This is counter to what we need to be doing. In these times, where innovation is the creator of competitive advantage, everyone needs to be able to think like an innovator.
